Privacy Policy

Australian Mineral Fertilisers (AMF)

Privacy Policy

Policy detail

The privacy of personal information is defined by legislation (Privacy Act 1988). At all times, Australian Mineral Fertilisers Pty Ltd (referred to here as “AMF”, “we”, “our” “us” or “Grow Safe®”) act in accordance with these legal requirements, which are underpinned by the policy statements outlined below, for use on the website(s); growsafe.com.au & nuegen.com.au. Australian Mineral Fertilisers (AMF) also strives to respect the confidentiality of other sensitive information. We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this Privacy Policy periodically to stay informed about how we handle your information.

Collection of information

Personal information collected by Australian Mineral Fertilisers is only used for purposes that are directly related to the functions or activities of the organisation.

These purposes include:

• Enquiries about products or services
• Provide, deliver, source, improve and personalise products and/or services to you and to process transactions, applications, credit checks and collect any monies owing to us.
• Referral to programs
• Providing recommendations and support to clients
• Administrative activities, including human resources management
• Sector development activities
• Community development activities
• Complaint handling
• Where required or permitted by law, or where we think it is required as part of an investigation, on health or safety grounds.
• Quality Improvement and Governance requirements

For more detailed information about these purposes and the information handling practices that apply to them, contact AMF’s representative below.

When collecting personal information, Australian Mineral Fertilisers provides information to clients regarding:

• The purpose for collecting information
• How information will be used
• To whom (if anyone) information may be transferred and under what circumstances information will be transferred
• Limits to privacy of personal information
• How a client can access or amend their information
• How a client can make a complaint about the use of their personal information

What we collect and store

While you visit our site, we will track:

• Products you’ve viewed: we will use this to, for example, show you products you’ve recently viewed
• Location, IP address and browser type: we will use this for purposes like estimating shipping and site optimisation
• Customer address: we will use this for service requests and shipping requirements

We will also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we will ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password.

We will use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. This includes your name, email address and billing and shipping addresses. Payment information, storage and processing is through 3rd party provider, Stripe. We will also store comments or reviews, if you choose to leave them.

Shared User data & External Links

AMF utilises Google Analytics and Stripe Payment services that collect data from growsafe.com.au and nuegen.com.au. Our website may contain links to third-party websites or services. Please be aware that we are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party websites you visit.

Information Collected by Google Analytics:

Google Analytics gathers data about website visitors through the use of cookies and other tracking technologies. The information collected may include:

Device type

• Operating system
• Browser type and version
• Screen resolution

 User Interaction:

• Pages visited
• Time spent on each page
• Clicks and interactions
• Referring website

Demographic Information:

• Age
• Gender
• Interests

Geographic Information:

• Approximate location based on IP address

How We Use Google Analytics Data:

• Improve Website Performance: Analyse user behaviour to enhance the functionality and content of our website.
• User Experience Enhancement: Understand how visitors interact with our site to optimize navigation and user experience.
• Marketing and Advertising: Tailor marketing efforts and advertising based on user demographics and interests.

Google Analytics Data Sharing:

We do not sell or rent any personally identifiable information collected by Google Analytics to third parties. Google Analytics may share information with third parties as described in their privacy policy. Please review the Google Analytics Privacy Policy for more details.

Opt-Out of Google Analytics:

You can opt-out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on. To learn more and install the add-on, visit Google Analytics Opt-out.

Data Security:

We take reasonable precautions to protect the information collected by Google Analytics. However, no data transmission over the internet is completely secure, and we cannot guarantee the absolute security of your information.

Information Collected by Stripe:

Stripe, our third-party payment processor, collects and processes payment information, including:

Payment Details:

• Credit/debit card information
• Bank account details
• Billing address

 Transaction Information:

• Amount paid
• Date and time of the transaction
• Unique transaction identifier

Device Information:

• Device type
• IP address
• Browser type and version

How We Use Stripe Data:

We use the information collected by Stripe solely for the purpose of processing payments for goods or services on our website. We do not store or have access to sensitive payment information. Stripe’s use of your data is governed by its own privacy policy, which can be found at Stripe Privacy Policy.

Data Security:

Stripe employs industry-standard security measures to protect your payment information. All payment transactions are encrypted using Secure Socket Layer (SSL) technology. However, no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of your information.

Data Retention:

We do not retain or store your payment information. All payment data is securely processed by Stripe, and we only receive confirmation of the payment.

Privacy and disclosure

Australian Mineral Fertilisers only uses personal information for the purposes for which permission was given, or for purposes that are directly related to one of the functions or activities of the organisation. Personal information may be provided to government agencies, other organisations or individuals if:

• The client has consented
• It is required or authorised by law
• It will prevent or lessen a serious and imminent threat to somebody’s life or health

Data quality

Australian Mineral Fertilisers takes steps to ensure that the personal information it collects is accurate, up-to-date and complete. These steps include maintaining and updating personal information when we are advised by individuals that the information has changed (and at other times as necessary), and checking that information provided about an individual by another person is correct.

Cookies

If you leave a comment on our site, you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 24 hours.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Data security

Australian Mineral Fertilisers takes steps to protect the personal information it holds against loss, unauthorised access, use, modification or disclosure and against other misuse. These steps include reasonable physical, technical and administrative security safeguards for electronic and hard copy or paper records as identified below.

Reasonable physical safeguards include:

• Locking filing cabinets and unattended storage areas
• Physically securing the areas in which the personal information is stored
• Not storing personal information in public areas
• Positioning computer terminals and fax machines so that they cannot be seen or accessed by unauthorised people or members of the public

Reasonable technical safeguards include:

• Using passwords to restrict computer access, and requiring regular changes to passwords
• Establishing different access levels so that not all staff can view all information
• Ensuring information is transferred securely (for example, not transmitting information via non-secure e-mail)
• Using electronic audit trails
• Installing virus protections and firewalls

Reasonable administrative safeguards include not only the existence of policies and procedures for guidance but also training to ensure staff, Board members are competent in this area.

Access and correction

Individuals may request access to their own personal information. Access will be provided unless there is a sound reason under the Privacy Act 1988 or other relevant law to withhold access. 

Other situations in which access to information may be withheld include:

• There is a threat to the life or health of an individual
• Access to information creates an unreasonable impact on the privacy of others
• There are existing or anticipated legal dispute resolution proceedings
• Denial of access is required by legislation or law enforcement agencies

Australian Mineral Fertilisers is required to respond to a request to access or amend information within 10 days of receiving the request. Amendments may be made to personal information to ensure it is accurate, relevant, up-to-date, complete and not misleading, taking into account the purpose for which the information is collected and used. If the request to amend information does not meet these criteria, Australian Mineral Fertilisers may refuse the request. If the requested changes to personal information are not made, the individual may make a statement about the requested changes and the statement will be attached to the record. The General Manager is responsible for responding to queries and requests for access and amendment to personal information.

Anonymity and identifiers

Wherever it is lawful and practicable, individuals will have the option of not identifying themselves or requesting that Australian Mineral Fertilisers does not store any of their personal information.

Collection use and disclosure of confidential information

Other information held by Australian Mineral Fertilisers may be regarded as confidential, pertaining either to an individual or an organisation. The most important factor to consider when determining whether information is confidential is whether the information can be accessed by the general public. If they are unsure whether information is sensitive or confidential to Australian Mineral Fertilisers or its clients, staff and Board, staff members are to refer to the CEO or Manager before transferring or providing information to an external source.

Organisational information

All staff and Board members agree to adhere to the Australian Mineral Fertiliser’s Code of Conduct when commencing employment, involvement or a placement. The Code of Conduct outlines the responsibilities to the organisation related to the use of information obtained through their employment, involvement or placement.

Client information

Detailed information regarding the collection, use and disclosure of client information can be found in the “Client File Management Policy” and associated procedures.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

• Order information like what was purchased, when it was purchased and where it should be sent, and
• Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfil orders, process refunds and support you.

Breach of privacy or confidentiality

If a client is dissatisfied with the conduct of an Australian Mineral Fertilisers staff or Board member, a complaint should be raised in accordance with the “Feedback and Complaints Policy”. Information about making a complaint will be made available to clients and can be obtained by contacting the Administrative Manager.  Additionally, a complaint can be taken over the phone by any staff member. If we have not responded or resolved the issue to your satisfaction, you are entitled under the Privacy Act to make a complaint to the Office of the Australian Information Commissioner.

Contact

Australian Mineral Fertilisers

ACN: 137 379 438

General Manager

Email: gm@growsafe.com.au

Phone: (08) 9851 7222

Address: PO Box 2, Tenterden WA 6322